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Privacy Statement

Protecting your privacy is one of our top priorities. Please take a few minutes to review this policy.

This document sets out the basis on which Bar Events Hub Limited under our trading style of Sip Sip Hooray (“we”, “us”, “our”) will process any personal data we collect from you through www.sipsipcocktails.co.uk (the “Website”) and what cookies we use and why.

We will make every effort to protect your privacy by adopting a consistently high level of site security and adhering to strict company policies on how we store and use personal information. This privacy policy has been developed in accordance with our legal obligations and may be updated from time to time.

If we make any changes to our privacy policy, we will post a revised version on the Website.

For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Bar Events Hub Limited. We are registered on the Public Register of Data Controllers and all the information held on the register is available to the public for inspection.

Our nominated representative for the purpose of the Act is Mr Tony Trevillion

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from us, as part of the process, we collect and hold the personal information you give us.

We use information held about you in the following ways:

  1. to ensure that content from the Website is presented in the most effective manner for you and for your computer,
  2. to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes,
  3. to carry out our obligations arising from any contracts entered into between you and us for the purchase and delivery of goods.
  4. to allow us to service your account efficiently in the event of any communication between us
  5. to allow you to participate in interactive features of our service, when you choose to do so, and
  6. at our discretion, to notify you about changes to our service.

Most of the active content on the Website can be accessed without the need for you to have an account with us. We only start to capture personal information once you, as the customer, have started to complete transaction details. We will retain details entered whether or not a purchase was completed.

The information that we collect may include the following:

  1. personal details
  2. lifestyle and social circumstances (e.g. whether the order is for a particular event)
  3. financial details
  4. goods and services purchased

In order to fulfil our obligation to you, it will be necessary for us to share some relevant details with employees of our company and also service providers such as couriers. Where this is necessary we are required to comply with all aspects of the Data Protection Act (DPA).

Where necessary or required we may also share information with:

  1. family, associates and representatives of the person whose personal data we are processing
  2. financial organisations
  3. other companies in the same group
  4. credit reference agencies
  5. debt collection and tracing agencies
  6. police forces and security organisations

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

SECTION 2 - HOW WE STORE & PROTECT YOUR PERSONAL INFORMATION

The Sip Sip Hooray website is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Your personal data may also be stored in our customer relationship management (CRM) databases which are only available on a password protected basis to our authorised employees. The servers on which our CRM application is hosted are located within the EU and we undertake not to knowingly export your personal data outside of this.

We will take all steps reasonably necessary to ensure that your data is treated securely by us in accordance with this privacy policy. Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential. Please do not share your password(s) with anyone.

We understand that the security of your information is important to you. We also understand that our continued success as a publisher on the web relies on our ability to communicate with you in a secure manner.

We adhere to the highest standards of decency, fairness, and integrity in our operations. We take steps to protect your information as it travels the internet, and to make sure all information is as secure as possible against unauthorised access and use (for example, by hackers). However, despite our best efforts, and the best efforts of other firms, "perfect security" does not exist on the internet, or anywhere else. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Any email between you and us is not encrypted.

SECTION 3 - CONSENT

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent (such as by ticking a checkbox), or provide you with an opportunity to say no.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by emailing hello@sipsipcocktails.co.uk or mailing us at: Unit 9 Betchworth Works, Ifield Road, Charlwood, Surrey, GB RH6 0DX

SECTION 4 - DISCLOSURE

Generally, we will not disclose your information to other organisations or individuals other than for the direct purpose of either fulfilling an order or carrying out some other relevant activity such as investigating a complaint or other customer service issue.

Under extraordinary circumstances we may disclose your personal information to third parties:

  1. in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets,
  2. if all, or a substantial part of our assets, are acquired by a third party, in which case personal data held by us about our registered users may be one of the transferred assets, or
  3. if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or other agreements, or to protect the rights, property, or safety of us, our customers, or others (this may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction).

Other than as stated above, or expressly agreed by you, or stated when data is collected or elsewhere within this policy we will not knowingly disclose your personal data to any other third parties.

SECTION 5 - YOUR RIGHTS

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any subject access request may incur an administrative fee of £10 to meet our costs in providing you with details of the information we hold about you

SECTION 6 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

SECTION 7 - COOKIES

Cookies are small text files which a website may put on your computer or mobile device when you first visit a website. Cookies are widely used by websites to help remember small amounts of information and give you a better experience using the website. For example, a cookie will help the website to recognise your device the next time you visit so you don’t have to log on again, they will remember what items you placed in a shopping basket or recall your preferences such as which language you want to read a site in.

Certain cookies contain a limited amount of personal information. For example, if you click “remember me” when logging in, a cookie will store your username. Most cookies won’t collect information that identifies you, and will instead collect more general information to help us analyse how well the Website is performing overall so we can try and improve it.

Here is a list of cookies that we use.

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).

_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits

_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.

cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.

_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Your internet browser has tools that allow you to remove or block cookies. More information can be found here: http://www.aboutcookies.org/. However, please be aware that, depending on which cookies you block, the Website may stop working as designed either partially or in its entirety.

This website uses Google Analytics to optimise our customers' experience.  If you want to opt out, you can do so here: https://tools.google.com/dlpage/gaoptout/ 

This website uses Google Analytics Advertising Reporting Features, which allows us to report on the demographics and interests of visitors to our site when they have the Google advertising cookie.  We may use this information to create profiles of customers for marketing purposes

SECTION 8 - AGE OF CONSENT

By agreeing to these Terms of Service, you formally assert that you are at least of the minimum age required to purchase our products and that you will not purchase any product in contravention of any laws as they relate to your place of residence.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us be email to hello@sipsipcocktails.co.uk or by mail at Unit 9 Betchworth Works, Ifield Road, Charlwood, Surrey GB RH6 0DX

Document version: 1.1.20170908